📚 Help Center
Create a knowledge base where customers find answers themselves and feed your AI Agents.📋 What is Help Center?
Help Center is a knowledge portal where you publish:- 📖 Articles: Guides and tutorials
- ❓ FAQ: Frequently asked questions
- 🎥 Videos: Demonstrations
- 📝 Documentation: Complete manuals
- 🔧 Troubleshooting: Problem solutions
✨ Benefits
Reduces Tickets
Customers solve themselves
24/7
Always available
SEO
Appears on Google
Feeds AI
AI agents use as base
🚀 Configure Help Center
Step 1: Activate
- “Settings” → “Help Center”
- Click “Activate”
- Define URL:
Step 2: Customize
Branding:- Company logo
- Brand colors
- Favicon
- Cover banner
- Company name
- Description
- Support contact
- Social media links
📝 Create Content
Structure
Create Category
- “Help Center” → “New Category”
- Name: “Getting Started”
- Description: “First steps on platform”
- Icon: Choose emoji 🚀
- Save
Create Article
- Choose Category
- “New Article”
- Fill:
- Slug:
how-to-create-account - Meta Description: “Learn to create your account in 5 simple steps”
- Tags: create account, registration, signup
- Publish
🤖 Integration with AI
AI agents use articles as knowledge base! How it works:📊 Metrics
Track performance:Views
Usefulness Rate
After reading article, customer rates:Ticket Reduction
💡 Best Practices
Content
✅ Be visual: Use screenshots, GIFs, videos✅ Step by step: Break into numbered steps
✅ Simple language: No technical jargon
✅ Practical examples: Show real cases
Organization
✅ Clear categories: Easy navigation✅ Descriptive titles: Customer knows what to expect
✅ Consistent tags: Facilitates search
✅ Related articles: Suggest readings
🚀 Next Steps
AI Agents
Configure AI to use your articles
Reports
Analyze Help Center usage