Agent types for 5th time today:
"Hello! Thanks for contacting support.
I'm {{name}}, I'll help you.
What do you need?"

Agent types: /hello
System inserts complete message ✅

Hello! Thanks for contacting {{company}}. 👋

I'm {{agent.name}}, I'll help you today.

What do you need?

Shortcut: /hello

Message:
Hello {{contact.name}}! 👋
I'm {{agent.name}} from {{company}}.
How can I help you today?

Shortcut: /afterhours

Message:
Hello! We're currently after business hours.

Our hours:
🕐 Monday - Friday: 9am - 6pm
📅 Weekends: Closed

Leave your message and we'll respond 
first thing when we return! 🚀

Shortcut: /tracking

Message:
To check your order, I need:

📦 Order number: (ex: #12345)
📱 Phone on order:

With this information, I'll check and 
update you on delivery!

Shortcut: /resolved

Message:
Perfect! Glad I could help! ✅

Did everything work?
Need anything else?

If not, I'm closing this conversation.
But I'm always here if you need!

Best regards,
{{agent.name}}

In message field, type:
/hello

System suggests:
📝 hello - "Hello! Thanks for..."

Press Enter → Text inserted

Click "Canned Responses" icon
Search: "hello"
Click to insert

{{agent.name}}         → "John Silva"
{{agent.email}}        → "john@company.com"

{{contact.name}}       → "Maria Santos"
{{contact.email}}      → "maria@email.com"
{{contact.phone}}      → "+1234567890"

{{company}}            → Your company name
{{inbox.name}}         → Inbox name

{{contact.plan}}       → "Premium"
{{conversation.order}} → "#12345"