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📋 Audit Logs Track and audit all activities in the system for compliance and security.
📋 What are Audit Logs? Audit Logs are detailed records of all actions:Who did what, when, where and how
Example: 2025-01-15 14:30:25 UTC User: john.silva@company.com IP: 203.0.113.45 Action: EXPORTED_CONTACTS Details: 1,500 contacts exported to CSV Status: Success
✨ What is Logged?
User Actions Login, logout, changes
Data Create, read, update, delete
Settings Configuration changes
Integrations API calls, webhooks
🔍 Types of Events Authentication Events ✅ LOGIN_SUCCESS ├─ User: maria@company.com ├─ IP: 198.51.100.20 ├─ Device: Chrome/Windows └─ Time: 2025-01-15 09:00:00 ❌ LOGIN_FAILED ├─ User: hacker@evil.com ├─ IP: 192.0.2.100 ├─ Reason: Invalid password ├─ Attempts: 5 └─ Time: 2025-01-15 03:45:12 🚪 LOGOUT └─ User: john@company.com
Data Actions 📝 CONTACT_CREATED ├─ Who: agent@company.com ├─ Contact: John Silva (#12345) └─ Source: Manual import ✏️ CONTACT_UPDATED ├─ Who: agent@company.com ├─ Contact: John Silva (#12345) ├─ Changed: phone, email, plan └─ Before: plan=Free └─ After: plan=Premium 🗑️ CONTACT_DELETED ├─ Who: admin@company.com ├─ Contact: Maria Santos (#12340) ├─ Reason: GDPR deletion request └─ Permanent: Yes
Configuration Changes ⚙️ SETTINGS_CHANGED ├─ Who: admin@company.com ├─ Section: SLA Policies ├─ Action: Created new policy "VIP" └─ Details: FRT=5min, RT=2hours 🔐 PERMISSIONS_CHANGED ├─ Who: admin@company.com ├─ User: newagent@company.com ├─ Action: Promoted to administrator └─ Previous role: Agent 🔌 INTEGRATION_ENABLED ├─ Who: admin@company.com ├─ Integration: OpenAI └─ Configured: API Key, Model GPT-4
Export Activities 📤 DATA_EXPORTED ├─ Who: manager@company.com ├─ Type: Contacts CSV ├─ Records: 5,000 contacts ├─ Fields: name, email, phone, plan ├─ IP: 203.0.113.50 └─ Reason: Monthly report 📤 REPORT_DOWNLOADED ├─ Who: director@company.com ├─ Report: Conversations (Jan 2025) ├─ Format: PDF └─ Size: 2.5 MB
🔎 Search and Filter Logs Filters 📅 Period: ├─ Last 24 hours ├─ Last 7 days ├─ Last 30 days └─ Custom date range 👤 User: └─ john@company.com 🎯 Action Type: ├─ Authentication ├─ Data Changes ├─ Exports └─ Settings 🌐 IP Address: └─ 203.0.113.0/24 ✅ Status: ├─ Success ├─ Failed └─ Pending
📊 Audit Reports Security Report Last 30 days: 🔐 Failed Logins: 45 ├─ Same IP (192.0.2.100): 30 attempts └─ ⚠️ Action: IP blocked 📤 Data Exports: 12 ├─ Average: 2,500 records/export └─ Who: Manager team (authorized) ⚙️ Setting Changes: 8 ├─ Who: 2 administrators └─ Reviewed: All compliant
💡 Best Practices Retention ✅ Keep minimum 90 days : Legal complianceCritical logs 1+ year : Security incidentsRegular backup : Logs in safe placeAutomatic archiving : Older logs → cold storage
Monitoring ✅ Daily review : Check suspicious activitiesAutomated alerts : Unusual patterns → notificationPeriodic audit : Monthly full review
Compliance ✅ GDPR : Document data access/exportsSOC 2 : Complete audit trailISO 27001 : Security controlsLGPD (Brazil) : Access and processing records
🚨 Suspicious Activity Alerts What to Watch For 🚨 Multiple failed logins → Possible brute force attack 🚨 Export of large volumes → Possible data exfiltration 🚨 Access outside business hours → Possible compromise 🚨 Privilege changes → Possible privilege escalation 🚨 Mass deletions → Possible sabotage
Action:
Investigate immediately
Block account if suspicious
Notify security team
Document incident
🚀 Next Steps
Security Improve platform security
Custom Roles Configure granular permissions
