# Ai Focus Chatwoot - Documentação

> Documentação completa do Chatwoot customizado pela Ai Focus - Plataforma de atendimento ao cliente com IA, otimizações de performance e features exclusivas

## Docs

- [Create an Agent Bot](https://docs.aifocus.dev/api-reference/account-agentbots/create-an-agent-bot.md): Create an agent bot in the account
- [Delete an AgentBot](https://docs.aifocus.dev/api-reference/account-agentbots/delete-an-agentbot.md): Delete an AgentBot from the account
- [Get an agent bot details](https://docs.aifocus.dev/api-reference/account-agentbots/get-an-agent-bot-details.md): Get the details of an agent bot in the account
- [List all AgentBots](https://docs.aifocus.dev/api-reference/account-agentbots/list-all-agentbots.md): List all agent bots available for the current account
- [Update an agent bot](https://docs.aifocus.dev/api-reference/account-agentbots/update-an-agent-bot.md): Update an agent bot's attributes
- [Create an Account User](https://docs.aifocus.dev/api-reference/account-users/create-an-account-user.md): Create an Account User
- [Delete an Account User](https://docs.aifocus.dev/api-reference/account-users/delete-an-account-user.md): Delete an Account User
- [List all Account Users](https://docs.aifocus.dev/api-reference/account-users/list-all-account-users.md): List all account users
- [Get account details](https://docs.aifocus.dev/api-reference/account/get-account-details.md): Get the details of the current account
- [Update account](https://docs.aifocus.dev/api-reference/account/update-account.md): Update account details, settings, and custom attributes
- [Create an Account](https://docs.aifocus.dev/api-reference/accounts/create-an-account.md): Create an Account
- [Delete an Account](https://docs.aifocus.dev/api-reference/accounts/delete-an-account.md): Delete an Account
- [Get an account details](https://docs.aifocus.dev/api-reference/accounts/get-an-account-details.md): Get the details of an account
- [Update an account](https://docs.aifocus.dev/api-reference/accounts/update-an-account.md): Update an account's attributes
- [Create an Agent Bot](https://docs.aifocus.dev/api-reference/agentbots/create-an-agent-bot.md): Create an agent bot
- [Delete an AgentBot](https://docs.aifocus.dev/api-reference/agentbots/delete-an-agentbot.md): Delete an AgentBot
- [Get an agent bot details](https://docs.aifocus.dev/api-reference/agentbots/get-an-agent-bot-details.md): Get the details of an agent bot
- [List all AgentBots](https://docs.aifocus.dev/api-reference/agentbots/list-all-agentbots.md): List all agent bots available
- [Update an agent bot](https://docs.aifocus.dev/api-reference/agentbots/update-an-agent-bot.md): Update an agent bot's attributes
- [Add a New Agent](https://docs.aifocus.dev/api-reference/agents/add-a-new-agent.md): Add a new Agent to Account
- [List Agents in Account](https://docs.aifocus.dev/api-reference/agents/list-agents-in-account.md): Get Details of Agents in an Account
- [Remove an Agent from Account](https://docs.aifocus.dev/api-reference/agents/remove-an-agent-from-account.md): Remove an Agent from Account
- [Update Agent in Account](https://docs.aifocus.dev/api-reference/agents/update-agent-in-account.md): Update an Agent in Account
- [List Audit Logs in Account](https://docs.aifocus.dev/api-reference/audit-logs/list-audit-logs-in-account.md): Get Details of Audit Log entries for an Account. This endpoint is only available in Enterprise editions and requires the audit_logs feature to be enabled.
- [Add a new automation rule](https://docs.aifocus.dev/api-reference/automation-rule/add-a-new-automation-rule.md): Add a new automation rule to account
- [Get a automation rule details](https://docs.aifocus.dev/api-reference/automation-rule/get-a-automation-rule-details.md): Get the details of a automation rule in the account
- [List all automation rules in an account](https://docs.aifocus.dev/api-reference/automation-rule/list-all-automation-rules-in-an-account.md): Get details of automation rules in an Account
- [Remove a automation rule from account](https://docs.aifocus.dev/api-reference/automation-rule/remove-a-automation-rule-from-account.md): Remove a automation rule from account
- [Update automation rule in Account](https://docs.aifocus.dev/api-reference/automation-rule/update-automation-rule-in-account.md): Update a automation rule in account
- [Add a New Canned Response](https://docs.aifocus.dev/api-reference/canned-responses/add-a-new-canned-response.md): Add a new Canned Response to Account
- [List all Canned Responses in an Account](https://docs.aifocus.dev/api-reference/canned-responses/list-all-canned-responses-in-an-account.md): Get Details of Canned Responses in an Account
- [Remove a Canned Response from Account](https://docs.aifocus.dev/api-reference/canned-responses/remove-a-canned-response-from-account.md): Remove a Canned Response from Account
- [Update Canned Response in Account](https://docs.aifocus.dev/api-reference/canned-responses/update-canned-response-in-account.md): Update a Canned Response in Account
- [Add Labels](https://docs.aifocus.dev/api-reference/contact-labels/add-labels.md): Add labels to a contact. Note that this API would overwrite the existing list of labels associated to the conversation.
- [List Labels](https://docs.aifocus.dev/api-reference/contact-labels/list-labels.md): Lists all the labels of a contact
- [Create a contact](https://docs.aifocus.dev/api-reference/contacts-api/create-a-contact.md): Create a contact
- [Get a contact](https://docs.aifocus.dev/api-reference/contacts-api/get-a-contact.md): Get the details of a contact
- [Update a contact](https://docs.aifocus.dev/api-reference/contacts-api/update-a-contact.md): Update a contact's attributes
- [Contact Conversations](https://docs.aifocus.dev/api-reference/contacts/contact-conversations.md): Get conversations associated with that contact
- [Contact Filter](https://docs.aifocus.dev/api-reference/contacts/contact-filter.md): Filter contacts with custom filter options and pagination
- [Create Contact](https://docs.aifocus.dev/api-reference/contacts/create-contact.md): Create a new Contact
- [Create contact inbox](https://docs.aifocus.dev/api-reference/contacts/create-contact-inbox.md): Create a contact inbox record for an inbox
- [Delete Contact](https://docs.aifocus.dev/api-reference/contacts/delete-contact.md): Delete a contact belonging to the account using ID
- [Get Contactable Inboxes](https://docs.aifocus.dev/api-reference/contacts/get-contactable-inboxes.md): Get List of contactable Inboxes
- [List Contacts](https://docs.aifocus.dev/api-reference/contacts/list-contacts.md): Listing all the resolved contacts with pagination (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number
- [Search Contacts](https://docs.aifocus.dev/api-reference/contacts/search-contacts.md): Search the resolved contacts using a search key, currently supports email search (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number
- [Show Contact](https://docs.aifocus.dev/api-reference/contacts/show-contact.md): Get a contact belonging to the account using ID
- [Update Contact](https://docs.aifocus.dev/api-reference/contacts/update-contact.md): Update a contact belonging to the account using ID
- [Criar Agendamento](https://docs.aifocus.dev/api-reference/conversation-appointments/criar-agendamento.md): Cria um novo agendamento na conversa
- [Listar Agendamentos](https://docs.aifocus.dev/api-reference/conversation-appointments/listar-agendamentos.md): Lista todos os agendamentos de uma conversa
- [Assign Conversation](https://docs.aifocus.dev/api-reference/conversation-assignments/assign-conversation.md): Assign a conversation to an agent or a team
- [Adicionar Nota Interna](https://docs.aifocus.dev/api-reference/conversation-notes/adicionar-nota-interna.md): Adiciona uma nota interna à conversa (cliente não vê)
- [Listar Notas Internas](https://docs.aifocus.dev/api-reference/conversation-notes/listar-notas-internas.md): Lista todas as notas internas de uma conversa
- [Adicionar Produto](https://docs.aifocus.dev/api-reference/conversation-products/adicionar-produto.md): Adiciona um produto à conversa
- [Listar Produtos da Conversa](https://docs.aifocus.dev/api-reference/conversation-products/listar-produtos-da-conversa.md): Lista todos os produtos vinculados a uma conversa
- [Create a conversation](https://docs.aifocus.dev/api-reference/conversations-api/create-a-conversation.md): Create a conversation
- [Get a single conversation](https://docs.aifocus.dev/api-reference/conversations-api/get-a-single-conversation.md): Retrieves the details of a specific conversation
- [List all conversations](https://docs.aifocus.dev/api-reference/conversations-api/list-all-conversations.md): List all conversations for the contact
- [Resolve a conversation](https://docs.aifocus.dev/api-reference/conversations-api/resolve-a-conversation.md): Marks a conversation as resolved
- [Toggle typing status](https://docs.aifocus.dev/api-reference/conversations-api/toggle-typing-status.md): Toggles the typing status in a conversation
- [Update last seen](https://docs.aifocus.dev/api-reference/conversations-api/update-last-seen.md): Updates the last seen time of the contact in a conversation
- [Add Labels](https://docs.aifocus.dev/api-reference/conversations/add-labels.md): Add labels to a conversation. Note that this API would overwrite the existing list of labels associated to the conversation.
- [Conversation Details](https://docs.aifocus.dev/api-reference/conversations/conversation-details.md): Get all details regarding a conversation with all messages in the conversation
- [Conversation Reporting Events](https://docs.aifocus.dev/api-reference/conversations/conversation-reporting-events.md): Get reporting events for a specific conversation. This endpoint returns events such as first response time, resolution time, and other metrics for the conversation, sorted by creation time in ascending order.
- [Conversations Filter](https://docs.aifocus.dev/api-reference/conversations/conversations-filter.md): Filter conversations with custom filter options and pagination
- [Conversations List](https://docs.aifocus.dev/api-reference/conversations/conversations-list.md): List all the conversations with pagination
- [Create New Conversation](https://docs.aifocus.dev/api-reference/conversations/create-new-conversation.md): Creating a conversation in chatwoot requires a source id.
- [Get Conversation Counts](https://docs.aifocus.dev/api-reference/conversations/get-conversation-counts.md): Get open, unassigned and all Conversation counts
- [List Labels](https://docs.aifocus.dev/api-reference/conversations/list-labels.md): Lists all the labels of a conversation
- [Toggle Priority](https://docs.aifocus.dev/api-reference/conversations/toggle-priority.md): Toggles the priority of conversation
- [Toggle Status](https://docs.aifocus.dev/api-reference/conversations/toggle-status.md): Toggle the status of a conversation. Pass `status` to explicitly set the conversation state. Use `snoozed` along with `snoozed_until` to snooze a conversation until a specific time. If `snoozed_until` is omitted, the conversation is snoozed until the next reply from the contact. Regardless of the va…
- [Update Conversation](https://docs.aifocus.dev/api-reference/conversations/update-conversation.md): Update Conversation Attributes
- [Update Custom Attributes](https://docs.aifocus.dev/api-reference/conversations/update-custom-attributes.md): Updates the custom attributes of a conversation
- [Get CSAT survey page](https://docs.aifocus.dev/api-reference/csat-survey-page/get-csat-survey-page.md): You can redirect the client to this URL, instead of implementing the CSAT survey component yourself.
- [Add a new custom attribute](https://docs.aifocus.dev/api-reference/custom-attributes/add-a-new-custom-attribute.md): Add a new custom attribute to account
- [Get a custom attribute details](https://docs.aifocus.dev/api-reference/custom-attributes/get-a-custom-attribute-details.md): Get the details of a custom attribute in the account
- [List all custom attributes in an account](https://docs.aifocus.dev/api-reference/custom-attributes/list-all-custom-attributes-in-an-account.md): Get details of custom attributes in an Account
- [Remove a custom attribute from account](https://docs.aifocus.dev/api-reference/custom-attributes/remove-a-custom-attribute-from-account.md): Remove a custom attribute from account
- [Update custom attribute in Account](https://docs.aifocus.dev/api-reference/custom-attributes/update-custom-attribute-in-account.md): Update a custom attribute in account
- [Create a custom filter](https://docs.aifocus.dev/api-reference/custom-filters/create-a-custom-filter.md): Create a custom filter in the account
- [Delete a custom filter](https://docs.aifocus.dev/api-reference/custom-filters/delete-a-custom-filter.md): Delete a custom filter from the account
- [Get a custom filter details](https://docs.aifocus.dev/api-reference/custom-filters/get-a-custom-filter-details.md): Get the details of a custom filter in the account
- [List all custom filters](https://docs.aifocus.dev/api-reference/custom-filters/list-all-custom-filters.md): List all custom filters in a category of a user
- [Update a custom filter](https://docs.aifocus.dev/api-reference/custom-filters/update-a-custom-filter.md): Update a custom filter's attributes
- [Criar Funil](https://docs.aifocus.dev/api-reference/funnels/criar-funil.md): Cria um novo funil
- [Listar Conversas do Funil (Kanban)](https://docs.aifocus.dev/api-reference/funnels/listar-conversas-do-funil-kanban.md): Lista todas as conversas organizadas por estágio
- [Listar Funis](https://docs.aifocus.dev/api-reference/funnels/listar-funis.md): Lista todos os funis da conta
- [Mover Conversa Entre Estágios](https://docs.aifocus.dev/api-reference/funnels/mover-conversa-entre-estágios.md): Move uma conversa de um estágio para outro
- [Add a new article](https://docs.aifocus.dev/api-reference/help-center/add-a-new-article.md): Add a new article to portal
- [Add a new category](https://docs.aifocus.dev/api-reference/help-center/add-a-new-category.md): Add a new category to portal
- [Add a new portal](https://docs.aifocus.dev/api-reference/help-center/add-a-new-portal.md): Add a new portal to account
- [List all portals in an account](https://docs.aifocus.dev/api-reference/help-center/list-all-portals-in-an-account.md): Get details of portals in an Account
- [Update a portal](https://docs.aifocus.dev/api-reference/help-center/update-a-portal.md): Update a portal to account
- [Add a New Agent](https://docs.aifocus.dev/api-reference/inboxes/add-a-new-agent.md): Add a new Agent to Inbox
- [Add or remove agent bot](https://docs.aifocus.dev/api-reference/inboxes/add-or-remove-agent-bot.md): To add an agent bot pass agent_bot id, to remove agent bot from an inbox pass null
- [Create an inbox](https://docs.aifocus.dev/api-reference/inboxes/create-an-inbox.md): You can create more than one website inbox in each account
- [Get an inbox](https://docs.aifocus.dev/api-reference/inboxes/get-an-inbox.md): Get an inbox available in the current account
- [List Agents in Inbox](https://docs.aifocus.dev/api-reference/inboxes/list-agents-in-inbox.md): Get Details of Agents in an Inbox
- [List all inboxes](https://docs.aifocus.dev/api-reference/inboxes/list-all-inboxes.md): List all inboxes available in the current account
- [Remove an Agent from Inbox](https://docs.aifocus.dev/api-reference/inboxes/remove-an-agent-from-inbox.md): Remove an Agent from Inbox
- [Show Inbox Agent Bot](https://docs.aifocus.dev/api-reference/inboxes/show-inbox-agent-bot.md): See if an agent bot is associated to the Inbox
- [Update Agents in Inbox](https://docs.aifocus.dev/api-reference/inboxes/update-agents-in-inbox.md): All agents except the one passed in params will be removed
- [Update Inbox](https://docs.aifocus.dev/api-reference/inboxes/update-inbox.md): Update an existing inbox
- [Create an integration hook](https://docs.aifocus.dev/api-reference/integrations/create-an-integration-hook.md): Create an integration hook
- [Delete an Integration Hook](https://docs.aifocus.dev/api-reference/integrations/delete-an-integration-hook.md): Delete an Integration Hook
- [List all the Integrations](https://docs.aifocus.dev/api-reference/integrations/list-all-the-integrations.md): Get the details of all Integrations available for the account
- [Update an Integration Hook](https://docs.aifocus.dev/api-reference/integrations/update-an-integration-hook.md): Update an Integration Hook
- [Introduction to Chatwoot APIs](https://docs.aifocus.dev/api-reference/introduction.md): Learn how to use Chatwoot APIs to build integrations, customize chat experiences, and manage your installation.
- [Create a message](https://docs.aifocus.dev/api-reference/messages-api/create-a-message.md): Create a message
- [List all messages](https://docs.aifocus.dev/api-reference/messages-api/list-all-messages.md): List all messages in the conversation
- [Update a message](https://docs.aifocus.dev/api-reference/messages-api/update-a-message.md): Update a message
- [Create New Message](https://docs.aifocus.dev/api-reference/messages/create-new-message.md): Create a new message in the conversation.
- [Delete a message](https://docs.aifocus.dev/api-reference/messages/delete-a-message.md): Delete a message and it's attachments from the conversation.
- [Get messages](https://docs.aifocus.dev/api-reference/messages/get-messages.md): List all messages of a conversation
- [Fetch user profile](https://docs.aifocus.dev/api-reference/profile/fetch-user-profile.md): Get the user profile details
- [Account Conversation Metrics](https://docs.aifocus.dev/api-reference/reports/account-conversation-metrics.md): Get conversation metrics for Account
- [Account Reporting Events](https://docs.aifocus.dev/api-reference/reports/account-reporting-events.md): Get paginated reporting events for the account. This endpoint returns reporting events such as first response time, resolution time, and other metrics. Only administrators can access this endpoint. Results are paginated with 25 items per page.
- [Agent Conversation Metrics](https://docs.aifocus.dev/api-reference/reports/agent-conversation-metrics.md): Get conversation metrics for Agent
- [Get Account reports](https://docs.aifocus.dev/api-reference/reports/get-account-reports.md): Get Account reports for a specific type, metric and date range
- [Get Account reports summary](https://docs.aifocus.dev/api-reference/reports/get-account-reports-summary.md): Get Account reports summary for a specific type and date range
- [Add a New Agent](https://docs.aifocus.dev/api-reference/teams/add-a-new-agent.md): Add a new Agent to Team
- [Create a team](https://docs.aifocus.dev/api-reference/teams/create-a-team.md): Create a team in the account
- [Delete a team](https://docs.aifocus.dev/api-reference/teams/delete-a-team.md): Delete a team from the account
- [Get a team details](https://docs.aifocus.dev/api-reference/teams/get-a-team-details.md): Get the details of a team in the account
- [List Agents in Team](https://docs.aifocus.dev/api-reference/teams/list-agents-in-team.md): Get Details of Agents in an Team
- [List all teams](https://docs.aifocus.dev/api-reference/teams/list-all-teams.md): List all teams available in the current account
- [Remove an Agent from Team](https://docs.aifocus.dev/api-reference/teams/remove-an-agent-from-team.md): Remove an Agent from Team
- [Update a team](https://docs.aifocus.dev/api-reference/teams/update-a-team.md): Update a team's attributes
- [Update Agents in Team](https://docs.aifocus.dev/api-reference/teams/update-agents-in-team.md): All agents except the one passed in params will be removed
- [Create a User](https://docs.aifocus.dev/api-reference/users/create-a-user.md): Create a User
- [Delete a User](https://docs.aifocus.dev/api-reference/users/delete-a-user.md): Delete a User
- [Get an user details](https://docs.aifocus.dev/api-reference/users/get-an-user-details.md): Get the details of an user
- [Get User SSO Link](https://docs.aifocus.dev/api-reference/users/get-user-sso-link.md): Get the sso link of a user
- [Update a user](https://docs.aifocus.dev/api-reference/users/update-a-user.md): Update a user's attributes
- [Add a webhook](https://docs.aifocus.dev/api-reference/webhooks/add-a-webhook.md): Add a webhook subscription to the account
- [Delete a webhook](https://docs.aifocus.dev/api-reference/webhooks/delete-a-webhook.md): Delete a webhook from the account
- [List all webhooks](https://docs.aifocus.dev/api-reference/webhooks/list-all-webhooks.md): List all webhooks in the account
- [Update a webhook object](https://docs.aifocus.dev/api-reference/webhooks/update-a-webhook-object.md): Update a webhook object in the account
- [API Reference - Chatwoot](https://docs.aifocus.dev/en/api-reference/introduction.md): Complete documentation of all Chatwoot API endpoints
- [Exclusive Features](https://docs.aifocus.dev/en/customizations/introduction.md): Discover improvements and exclusive features
- [Automatic Distribution (Agent Assignment)](https://docs.aifocus.dev/en/user-guide/agent-assignment.md): Configure how conversations are automatically distributed among agents
- [Agent Management](https://docs.aifocus.dev/en/user-guide/agents.md): Add, manage and organize your support team
- [AI Agents - Captain & Copilot](https://docs.aifocus.dev/en/user-guide/ai-agents.md): Configure intelligent assistants to automate and optimize customer support
- [Audit Logs](https://docs.aifocus.dev/en/user-guide/audit-logs.md): Track and audit all activities in the system
- [Automations](https://docs.aifocus.dev/en/user-guide/automations.md): Create automatic rules to optimize your workflow
- [Bots (Chatbots)](https://docs.aifocus.dev/en/user-guide/bots.md): Configure chatbots to automate complex conversations
- [Message Campaigns](https://docs.aifocus.dev/en/user-guide/campaigns.md): Send bulk messages to customer segments
- [Canned Responses (Quick Replies)](https://docs.aifocus.dev/en/user-guide/canned-responses.md): Create predefined message templates for quick responses
- [Contact Management](https://docs.aifocus.dev/en/user-guide/contacts.md): Complete guide to manage customers, history and custom information
- [Conversation Management](https://docs.aifocus.dev/en/user-guide/conversations.md): Complete guide to manage conversations, send messages and organize support
- [Custom Attributes](https://docs.aifocus.dev/en/user-guide/custom-attributes.md): Create custom fields for conversations and contacts
- [Custom Roles](https://docs.aifocus.dev/en/user-guide/custom-roles.md): Create custom roles with specific permissions
- [Complete Funnels Guide (Kanban)](https://docs.aifocus.dev/en/user-guide/funnels.md): Learn to use the Funnels system for sales management and lead qualification
- [Getting Started with Chatwoot](https://docs.aifocus.dev/en/user-guide/getting-started.md): Complete guide for new users on how to start using the Chatwoot platform
- [Help Center](https://docs.aifocus.dev/en/user-guide/help-center.md): Create a complete knowledge base for customers and AI
- [Inboxes & Channels](https://docs.aifocus.dev/en/user-guide/inboxes.md): Configure and manage all support channels (WhatsApp, Email, Instagram, etc.)
- [Integrations](https://docs.aifocus.dev/en/user-guide/integrations.md): Connect Chatwoot with other tools and platforms
- [Labels (Tags)](https://docs.aifocus.dev/en/user-guide/labels.md): Organize and categorize conversations and contacts with custom labels
- [Macros](https://docs.aifocus.dev/en/user-guide/macros.md): Execute multiple actions with 1 click
- [Products and Appointments](https://docs.aifocus.dev/en/user-guide/products.md): Manage products, values and appointments directly in conversations
- [Reports & Metrics](https://docs.aifocus.dev/en/user-guide/reports.md): Track team performance, CSAT, response time and more
- [Security](https://docs.aifocus.dev/en/user-guide/security.md): Security features and best practices
- [SLA (Service Level Agreement)](https://docs.aifocus.dev/en/user-guide/sla.md): Define and monitor service level agreements
- [Team Management](https://docs.aifocus.dev/en/user-guide/teams.md): Organize agents into departments and specialized teams
- [WhatsApp Cloud API (Official)](https://docs.aifocus.dev/en/user-guide/whatsapp-cloud-api.md): Configure WhatsApp using Meta's official API - Embedded Signup or Manual
- [Bem-vindo à Documentação Ai Focus Chatwoot](https://docs.aifocus.dev/introduction.md): Documentação completa do Chatwoot customizado pela Ai Focus - Plataforma de atendimento ao cliente com IA
- [API de Contatos](https://docs.aifocus.dev/pt-br/api-reference/contatos.md): Documentação completa dos endpoints para gerenciar contatos (clientes)
- [API de Conversas](https://docs.aifocus.dev/pt-br/api-reference/conversas.md): Documentação completa dos endpoints para gerenciar conversas
- [API de Funis (Kanban)](https://docs.aifocus.dev/pt-br/api-reference/funis.md): Documentação completa da API de Funis - Feature exclusiva Ai Focus
- [API Reference - Chatwoot](https://docs.aifocus.dev/pt-br/api-reference/introducao.md): Documentação completa de todos os endpoints da API do Chatwoot
- [Features Exclusivas Ai Focus](https://docs.aifocus.dev/pt-br/customizacoes/introducao.md): Conheça as melhorias e funcionalidades exclusivas da versão Ai Focus
- [Distribuição Automática (Agent Assignment)](https://docs.aifocus.dev/pt-br/guia-usuario/agent-assignment.md): Configure como conversas são distribuídas automaticamente entre agentes
- [Gestão de Agentes](https://docs.aifocus.dev/pt-br/guia-usuario/agentes.md): Adicione, gerencie e organize sua equipe de atendimento
- [Agentes de IA - Captain & Copilot](https://docs.aifocus.dev/pt-br/guia-usuario/agentes-ia.md): Configure assistentes inteligentes para automatizar e otimizar o atendimento
- [Atributos Personalizados](https://docs.aifocus.dev/pt-br/guia-usuario/atributos-personalizados.md): Crie campos customizados para conversas e contatos
- [Auditoria e Logs](https://docs.aifocus.dev/pt-br/guia-usuario/auditoria.md): Monitore e rastreie todas atividades no sistema
- [Automações](https://docs.aifocus.dev/pt-br/guia-usuario/automacoes.md): Crie regras automáticas para otimizar seu fluxo de trabalho
- [Robôs (Bots)](https://docs.aifocus.dev/pt-br/guia-usuario/bots.md): Configure chatbots para automatizar conversas complexas
- [Campanhas de Mensagens](https://docs.aifocus.dev/pt-br/guia-usuario/campanhas.md): Envie mensagens em massa para segmentos de clientes
- [Central de Ajuda](https://docs.aifocus.dev/pt-br/guia-usuario/central-ajuda.md): Crie uma base de conhecimento completa para clientes e IA
- [Gestão de Contatos](https://docs.aifocus.dev/pt-br/guia-usuario/contatos.md): Guia completo para gerenciar clientes, histórico e informações personalizadas
- [Gestão de Conversas](https://docs.aifocus.dev/pt-br/guia-usuario/conversas.md): Guia completo para gerenciar conversas, enviar mensagens e organizar atendimentos
- [Etiquetas (Labels)](https://docs.aifocus.dev/pt-br/guia-usuario/etiquetas.md): Organize e categorize conversas e contatos com etiquetas personalizadas
- [Funções Personalizadas (Custom Roles)](https://docs.aifocus.dev/pt-br/guia-usuario/funcoes-personalizadas.md): Crie funções com permissões específicas para sua equipe
- [Guia Completo de Funis (Kanban)](https://docs.aifocus.dev/pt-br/guia-usuario/funis.md): Aprenda a usar o sistema de Funis para gestão de vendas e qualificação de leads
- [Inboxes e Canais](https://docs.aifocus.dev/pt-br/guia-usuario/inboxes.md): Configure e gerencie todos os canais de atendimento (WhatsApp, Email, Instagram, etc.)
- [Integrações](https://docs.aifocus.dev/pt-br/guia-usuario/integracoes.md): Conecte Chatwoot com ferramentas externas - Webhooks, OpenAI, Dialogflow e mais
- [Macros](https://docs.aifocus.dev/pt-br/guia-usuario/macros.md): Execute múltiplas ações com 1 clique
- [Primeiros Passos no Chatwoot](https://docs.aifocus.dev/pt-br/guia-usuario/primeiros-passos.md): Guia completo para começar a usar o Chatwoot - do login à primeira conversa
- [Produtos e Agendamentos](https://docs.aifocus.dev/pt-br/guia-usuario/produtos.md): Gerencie produtos, valores e agendamentos diretamente nas conversas
- [Relatórios e Métricas](https://docs.aifocus.dev/pt-br/guia-usuario/relatorios.md): Acompanhe performance da equipe, CSAT, tempo de resposta e muito mais
- [Respostas Rápidas (Canned Responses)](https://docs.aifocus.dev/pt-br/guia-usuario/respostas-rapidas.md): Crie mensagens predefinidas para responder mais rápido
- [Segurança e Privacidade](https://docs.aifocus.dev/pt-br/guia-usuario/seguranca.md): Proteja seus dados e garanta conformidade com LGPD/GDPR
- [SLA (Service Level Agreement)](https://docs.aifocus.dev/pt-br/guia-usuario/sla.md): Configure e monitore acordos de nível de serviço
- [Gestão de Times](https://docs.aifocus.dev/pt-br/guia-usuario/times.md): Organize agentes em departamentos e equipes especializadas
- [WhatsApp Cloud API (Oficial)](https://docs.aifocus.dev/pt-br/guia-usuario/whatsapp-cloud-api.md): Configure WhatsApp usando a API oficial da Meta - Embedded Signup ou Manual

## OpenAPI Specs

- [aifocus_custom_swagger](https://docs.aifocus.dev/swagger/aifocus_custom_swagger.json)
- [application_swagger](https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/application_swagger.json)
- [client_swagger](https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/client_swagger.json)
- [other_swagger](https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/other_swagger.json)
- [platform_swagger](https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/platform_swagger.json)
- [openapi](https://docs.aifocus.dev/api-reference/openapi.json)