🔴 Administrator → Full access
🟡 Agent → Basic access

🟢 Sales Supervisor → Permissions specific to sales
🔵 Technical Lead → Permissions specific to support
🟣 Financial Analyst → Access only reports

✅ View all conversations
✅ Assign conversations
✅ Reassign conversations
✅ Close conversations
❌ Delete conversations

✅ View contacts
✅ Edit contacts
✅ Create contacts
❌ Delete contacts
❌ Export contacts

✅ View team reports
✅ View individual reports
✅ Export reports
❌ View financial reports

❌ Modify inboxes
❌ Add/remove agents
❌ Change integrations
❌ Access audit logs

Purpose: Manage sales team

Permissions:
✅ View all sales team conversations
✅ Reassign conversations to other agents
✅ Access team performance reports
✅ Create/edit contacts
✅ Apply labels and tags
❌ Delete data
❌ Change system settings
❌ Export customer data

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### 2. Technical Lead

**Use when:** Technical support leader

Purpose: Access only reports and metrics

Permissions:
✅ View all reports
✅ Export reports (CSV/PDF)
✅ Access audit logs (read-only)
✅ View conversation history
❌ Respond to conversations
❌ Edit contacts
❌ Change any settings
❌ Access integrations

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### 4. Read-Only Agent

**Use when:** New employee training

├─ View own conversations
├─ View team conversations
├─ View all conversations
├─ Respond to conversations
├─ Assign conversations
├─ Reassign conversations
├─ Change status
├─ Change priority
├─ Apply labels
├─ Close conversations
└─ Delete conversations

├─ View contacts
├─ Create contacts
├─ Edit contacts
├─ Delete contacts
├─ Export contacts
├─ Import contacts
└─ Merge contacts

├─ View own reports
├─ View team reports
├─ View all reports
├─ Export reports
└─ Access audit logs

├─ Manage inboxes
├─ Manage agents
├─ Configure integrations
├─ Configure automations
├─ Configure SLA
├─ Manage labels
├─ Manage teams
└─ System settings