Skip to main content

​
🔌 Integrations

Connect Chatwoot with your favorite tools to create a complete ecosystem.

​
📋 Available Integrations

Webhooks

Send events to any system

App Dashboard

Iframe integrations

OpenAI

AI by ChatGPT

Dialogflow

Google AI bot

Google Translator

Automatic translation

WooCommerce

E-commerce integration

​
🔗 Webhooks

Send conversation/message events to your systems.

​
Configuration

  1. “Settings” → “Integrations” → “Webhooks”
  2. “Add Webhook”
  3. Fill:
URL: https://your-system.com/webhook
Events:
  • ✅ Message created
  • ✅ Conversation created
  • ✅ Conversation status updated
  1. Save

​
Use Cases

Send to CRM: 
Conversation created 
→ Webhook to Salesforce
→ Creates new lead
Notify on Slack: 
VIP message received
→ Webhook to Slack
→ Notifies #sales channel
Integration with ERP: 
Order confirmed
→ Webhook to ERP
→ Creates sales order

​
📊 App Dashboard

Embed external apps in Chatwoot sidebar.

​
Configuration

  1. “Settings” → “App Dashboard”
  2. “New App”
  3. Fill:
Name: Order System
URL: https://erp.company.com/orders?contact={{contact.id}}
Description: “View customer orders”
  1. Configure visibility:
    • All conversations
    • Specific inbox only
  2. Save

​
Use Cases

📦 Order Management → Shows order history
💰 Financial → Customer invoices  
📋 CRM → Complete customer data
📊 Analytics → Real-time metrics

​
🤖 OpenAI (ChatGPT)

Integrate ChatGPT AI to assist agents and automate responses.

​
Configuration

  1. “Settings” → “Integrations” → “OpenAI”
  2. Add API Key: Get at platform.openai.com
  3. Configure features:
Rephrase (Improve text): 
Agent types: "Hi we can help you with that"
AI improves: "Hello! We'd be happy to help you with that. 😊"
Fix Spelling: 
"Teh problme waz resolvd"
→ "The problem was resolved"
Expand: 
"Will help"
→ "I'll be happy to help you right now! 
    What do you need?"
Shorten: 
Long message
→ Concise version, same information
Change Tone: 
Formal → Casual
Casual → Formal
Neutral → Empathetic

​
💬 Dialogflow

Google AI chatbot.

​
Configuration

  1. Create project in Dialogflow
  2. “Settings” → “Integrations” → “Dialogflow”
  3. Upload credentials (JSON)
  4. Configure bot per inbox

​
Use Cases

📞 FAQ Bot → Answers frequent questions
🎫 Ticket Opening → Collects info before agent
🗓️ Scheduling → Books meetings automatically

​
🌐 Google Translator

Automatic real-time translation.

​
Configuration

  1. “Settings” → “Integrations” → “Google Translator”
  2. Add API Key: Get at Google Cloud Console
  3. Configure target languages

​
How it Works

Customer (Spanish): "Necesito ayuda"
Agent sees (English): "I need help" [Translated]

Agent types (English): "How can I help?"
Customer receives (Spanish): "¿Cómo puedo ayudarte?" [Translated]

​
🛒 WooCommerce

Integrate e-commerce with support.

​
Configuration

  1. Install plugin on WordPress
  2. “Settings” → “Integrations” → “WooCommerce”
  3. Configure credentials:
    • Store URL
    • Consumer Key
    • Consumer Secret

​
Features

Sidebar in conversation shows: 
📦 Recent Orders
├─ Order #12345 - $299.90 - Shipped
├─ Order #12340 - $150.00 - Delivered
└─ Order #12320 - $89.90 - Processing

🛒 Abandoned Cart
└─ Cart #555 - $450.00 - 2 days ago

💰 Lifetime Value (LTV)
└─ Total spent: $2,500.00

​
💡 Best Practices

​
Security

✅ Restrict access: Only admins configure
✅ Rotate keys: Change API keys quarterly
✅ Monitor logs: Spot unusual activity
✅ Use HTTPS: Always encrypted connections

​
Performance

✅ Test first: Staging before production
✅ Monitor: Check integrations work
✅ Fallback: What if integration down?

​
🚀 Next Steps

API Reference

Build custom integrations

Webhooks Guide

Deep dive into webhooks