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🔌 Integrations

Connect Chatwoot with your favorite tools to create a complete ecosystem.

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📋 Available Integrations

Webhooks

Send events to any system

App Dashboard

Iframe integrations

OpenAI

AI by ChatGPT

Dialogflow

Google AI bot

Google Translator

Automatic translation

WooCommerce

E-commerce integration

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🔗 Webhooks

Send conversation/message events to your systems.

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Configuration

  1. “Settings” → “Integrations” → “Webhooks”
  2. “Add Webhook”
  3. Fill:
URL: https://your-system.com/webhook
Events:
  • ✅ Message created
  • ✅ Conversation created
  • ✅ Conversation status updated
  1. Save

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Use Cases

Send to CRM:
Notify on Slack:
Integration with ERP:

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📊 App Dashboard

Embed external apps in Chatwoot sidebar.

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Configuration

  1. “Settings” → “App Dashboard”
  2. “New App”
  3. Fill:
Name: Order System
URL: https://erp.company.com/orders?contact={{contact.id}}
Description: “View customer orders”
  1. Configure visibility:
    • All conversations
    • Specific inbox only
  2. Save

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Use Cases

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🤖 OpenAI (ChatGPT)

Integrate ChatGPT AI to assist agents and automate responses.

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Configuration

  1. “Settings” → “Integrations” → “OpenAI”
  2. Add API Key: Get at platform.openai.com
  3. Configure features:
Rephrase (Improve text):
Fix Spelling:
Expand:
Shorten:
Change Tone:

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💬 Dialogflow

Google AI chatbot.

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Configuration

  1. Create project in Dialogflow
  2. “Settings” → “Integrations” → “Dialogflow”
  3. Upload credentials (JSON)
  4. Configure bot per inbox

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Use Cases

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🌐 Google Translator

Automatic real-time translation.

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Configuration

  1. “Settings” → “Integrations” → “Google Translator”
  2. Add API Key: Get at Google Cloud Console
  3. Configure target languages

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How it Works

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🛒 WooCommerce

Integrate e-commerce with support.

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Configuration

  1. Install plugin on WordPress
  2. “Settings” → “Integrations” → “WooCommerce”
  3. Configure credentials:
    • Store URL
    • Consumer Key
    • Consumer Secret

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Features

Sidebar in conversation shows:

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💡 Best Practices

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Security

✅ Restrict access: Only admins configure
✅ Rotate keys: Change API keys quarterly
✅ Monitor logs: Spot unusual activity
✅ Use HTTPS: Always encrypted connections

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Performance

✅ Test first: Staging before production
✅ Monitor: Check integrations work
✅ Fallback: What if integration down?

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🚀 Next Steps

API Reference

Build custom integrations

Webhooks Guide

Deep dive into webhooks