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PATCH
/
api
/
v1
/
accounts
/
{account_id}
/
conversations
/
{conversation_id}
Update Conversation
curl --request PATCH \
  --url https://app.chatwoot.com/api/v1/accounts/{account_id}/conversations/{conversation_id} \
  --header 'Content-Type: application/json' \
  --header 'api_access_token: <api-key>' \
  --data '
{
  "priority": "high",
  "sla_policy_id": 1
}
'
{
  "description": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>",
      "code": "<string>"
    }
  ]
}

Documentation Index

Fetch the complete documentation index at: https://docs.aifocus.dev/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
api_access_token
string
header
required

This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.

Path Parameters

​
account_id
integer
required

The numeric ID of the account

​
conversation_id
integer
required

The numeric ID of the conversation

Body

application/json
​
priority
enum<string>

The priority of the conversation

Available options:
urgent,
high,
medium,
low,
none
Example:

"high"

​
sla_policy_id
number

The ID of the SLA policy (Available only in Enterprise edition)

Example:

1

Response

Success