> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aifocus.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Management

> Organize agents into departments and specialized teams

# 👨‍👩‍👧‍👦 Team Management

Organize your agents into teams by department, specialty or function.

***

## 📋 What are Teams?

**Teams** are groups of agents working together:

**Examples:**

* 💼 **Sales**: Sales-focused agents
* 🛠️ **Technical Support**: Problem resolution
* 📦 **Logistics**: Tracking and deliveries
* 💰 **Financial**: Billing and payments

***

## ✨ Benefits

<CardGroup cols={2}>
  <Card title="Specialization" icon="bullseye">
    Each team masters their area
  </Card>

  <Card title="Organization" icon="sitemap">
    Conversations go to right team
  </Card>

  <Card title="Metrics" icon="chart-line">
    Compare performance between teams
  </Card>

  <Card title="Scalability" icon="arrow-up">
    Grows as company grows
  </Card>
</CardGroup>

***

## 🆕 Create Team

1. **"Settings"** → **"Teams"**
2. **"New Team"**
3. Fill:
   * **Name**: "Technical Support"
   * **Description**: "Technical problem resolution"
   * **Email**: [support@company.com](mailto:support@company.com) (optional)
4. **Add Agents**:
   * Choose team members
   * Define team leader
5. **Save**

***

## 👥 Add Agents to Team

### Option 1: When creating team

Select agents when creating team

### Option 2: After

1. Open team
2. **"Add Member"**
3. Choose agent(s)
4. Save

**Agent can be in multiple teams:**

```
John Silva:
├─ Sales Team
└─ Support Team

Mary Santos:
└─ Support Team
```

***

## 👔 Team Leader

Each team can have a **leader**:

**Responsibilities:**

* Supervise team performance
* Distribute tasks
* Review metrics
* Escalate problems

**Extra permissions:**

* See detailed team reports
* Reassign conversations within team
* Configure team automations

***

## 🎯 Assignment by Team

### Assign Conversation to Team

```
Customer: I need technical help

Initial Agent:
"I'll transfer you to our technical team..."

[Assigns to Team: Technical Support]

System:
✅ Conversation goes to team queue
✅ Next available agent takes it
```

### Auto-assignment

Configure automatic rules:

**Example:**

```
IF message contains "bug" or "error"
THEN assign to Team: Technical Support

IF message contains "price" or "buy"
THEN assign to Team: Sales
```

***

## 💡 Best Practices

### Structure

✅ **Small teams**: 5-10 agents ideal\
✅ **Clear division**: Each team has defined scope\
✅ **Leadership**: Always have a leader\
✅ **Backup**: Cross-training between teams

### Communication

✅ **Internal channel**: Slack, Teams for team\
✅ **Regular meetings**: Constant alignment\
✅ **Documentation**: Everything written and accessible

### Performance

✅ **Team goals**: Specific KPIs\
✅ **Continuous feedback**: Praise and improvements\
✅ **Recognition**: Celebrate achievements

***

## 🚀 Next Steps

<CardGroup cols={2}>
  <Card title="Agent Assignment" icon="shuffle" href="/en/user-guide/agent-assignment">
    Configure automatic distribution
  </Card>

  <Card title="Reports" icon="chart-bar" href="/en/user-guide/reports">
    Analyze team performance
  </Card>
</CardGroup>