> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aifocus.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> Connect Chatwoot with other tools and platforms

# 🔌 Integrations

Connect Chatwoot with your favorite tools to create a complete ecosystem.

***

## 📋 Available Integrations

<CardGroup cols={2}>
  <Card title="Webhooks" icon="webhook">
    Send events to any system
  </Card>

  <Card title="App Dashboard" icon="grid">
    Iframe integrations
  </Card>

  <Card title="OpenAI" icon="robot">
    AI by ChatGPT
  </Card>

  <Card title="Dialogflow" icon="comments">
    Google AI bot
  </Card>

  <Card title="Google Translator" icon="language">
    Automatic translation
  </Card>

  <Card title="WooCommerce" icon="shopping-cart">
    E-commerce integration
  </Card>
</CardGroup>

***

## 🔗 Webhooks

Send conversation/message events to your systems.

### Configuration

1. **"Settings"** → **"Integrations"** → **"Webhooks"**
2. **"Add Webhook"**
3. Fill:

**URL:** `https://your-system.com/webhook`\
**Events:**

* ✅ Message created
* ✅ Conversation created
* ✅ Conversation status updated

4. **Save**

### Use Cases

**Send to CRM:**

```
Conversation created 
→ Webhook to Salesforce
→ Creates new lead
```

**Notify on Slack:**

```
VIP message received
→ Webhook to Slack
→ Notifies #sales channel
```

**Integration with ERP:**

```
Order confirmed
→ Webhook to ERP
→ Creates sales order
```

***

## 📊 App Dashboard

Embed external apps in Chatwoot sidebar.

### Configuration

1. **"Settings"** → **"App Dashboard"**
2. **"New App"**
3. Fill:

**Name:** `Order System`\
**URL:** `https://erp.company.com/orders?contact={{contact.id}}`\
**Description:** "View customer orders"

4. **Configure visibility:**
   * All conversations
   * Specific inbox only

5. **Save**

### Use Cases

```
📦 Order Management → Shows order history
💰 Financial → Customer invoices  
📋 CRM → Complete customer data
📊 Analytics → Real-time metrics
```

***

## 🤖 OpenAI (ChatGPT)

Integrate ChatGPT AI to assist agents and automate responses.

### Configuration

1. **"Settings"** → **"Integrations"** → **"OpenAI"**
2. **Add API Key**: Get at platform.openai.com
3. Configure features:

**Rephrase (Improve text):**

```
Agent types: "Hi we can help you with that"
AI improves: "Hello! We'd be happy to help you with that. 😊"
```

**Fix Spelling:**

```
"Teh problme waz resolvd"
→ "The problem was resolved"
```

**Expand:**

```
"Will help"
→ "I'll be happy to help you right now! 
    What do you need?"
```

**Shorten:**

```
Long message
→ Concise version, same information
```

**Change Tone:**

```
Formal → Casual
Casual → Formal
Neutral → Empathetic
```

***

## 💬 Dialogflow

Google AI chatbot.

### Configuration

1. Create project in Dialogflow
2. **"Settings"** → **"Integrations"** → **"Dialogflow"**
3. Upload credentials (JSON)
4. Configure bot per inbox

### Use Cases

```
📞 FAQ Bot → Answers frequent questions
🎫 Ticket Opening → Collects info before agent
🗓️ Scheduling → Books meetings automatically
```

***

## 🌐 Google Translator

Automatic real-time translation.

### Configuration

1. **"Settings"** → **"Integrations"** → **"Google Translator"**
2. **Add API Key**: Get at Google Cloud Console
3. Configure target languages

### How it Works

```
Customer (Spanish): "Necesito ayuda"
Agent sees (English): "I need help" [Translated]

Agent types (English): "How can I help?"
Customer receives (Spanish): "¿Cómo puedo ayudarte?" [Translated]
```

***

## 🛒 WooCommerce

Integrate e-commerce with support.

### Configuration

1. Install plugin on WordPress
2. **"Settings"** → **"Integrations"** → **"WooCommerce"**
3. Configure credentials:
   * Store URL
   * Consumer Key
   * Consumer Secret

### Features

**Sidebar in conversation shows:**

```
📦 Recent Orders
├─ Order #12345 - $299.90 - Shipped
├─ Order #12340 - $150.00 - Delivered
└─ Order #12320 - $89.90 - Processing

🛒 Abandoned Cart
└─ Cart #555 - $450.00 - 2 days ago

💰 Lifetime Value (LTV)
└─ Total spent: $2,500.00
```

***

## 💡 Best Practices

### Security

✅ **Restrict access**: Only admins configure\
✅ **Rotate keys**: Change API keys quarterly\
✅ **Monitor logs**: Spot unusual activity\
✅ **Use HTTPS**: Always encrypted connections

### Performance

✅ **Test first**: Staging before production\
✅ **Monitor**: Check integrations work\
✅ **Fallback**: What if integration down?

***

## 🚀 Next Steps

<CardGroup cols={2}>
  <Card title="API Reference" icon="code" href="/en/api-reference/introduction">
    Build custom integrations
  </Card>

  <Card title="Webhooks Guide" icon="webhook" href="/en/api-reference/introduction">
    Deep dive into webhooks
  </Card>
</CardGroup>