> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aifocus.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Create a complete knowledge base for customers and AI

# 📚 Help Center

Create a knowledge base where customers find answers themselves and feed your AI Agents.

***

## 📋 What is Help Center?

**Help Center** is a knowledge portal where you publish:

* 📖 **Articles**: Guides and tutorials
* ❓ **FAQ**: Frequently asked questions
* 🎥 **Videos**: Demonstrations
* 📝 **Documentation**: Complete manuals
* 🔧 **Troubleshooting**: Problem solutions

***

## ✨ Benefits

<CardGroup cols={2}>
  <Card title="Reduces Tickets" icon="arrow-down">
    Customers solve themselves
  </Card>

  <Card title="24/7" icon="clock">
    Always available
  </Card>

  <Card title="SEO" icon="magnifying-glass">
    Appears on Google
  </Card>

  <Card title="Feeds AI" icon="robot">
    AI agents use as base
  </Card>
</CardGroup>

***

## 🚀 Configure Help Center

### Step 1: Activate

1. **"Settings"** → **"Help Center"**
2. Click **"Activate"**
3. Define URL:
   ```
   https://help.yourdomain.com
   ```

### Step 2: Customize

**Branding:**

* Company logo
* Brand colors
* Favicon
* Cover banner

**Information:**

* Company name
* Description
* Support contact
* Social media links

***

## 📝 Create Content

### Structure

```
Help Center
├── 📁 Category 1: Getting Started
│   ├─ 📄 How to create account
│   ├─ 📄 First login
│   └─ 📄 Initial settings
├── 📁 Category 2: Products
│   ├─ 📄 Complete catalog
│   ├─ 📄 How to buy
│   └─ 📄 Order tracking
└── 📁 Category 3: Payments
    ├─ 📄 Payment methods
    ├─ 📄 Installments
    └─ 📄 Billing questions
```

### Create Category

1. **"Help Center"** → **"New Category"**
2. **Name**: "Getting Started"
3. **Description**: "First steps on platform"
4. **Icon**: Choose emoji 🚀
5. **Save**

### Create Article

1. **Choose Category**
2. **"New Article"**
3. Fill:

**Title:**

```
How to create an account?
```

**Content:**

```markdown theme={null}
# How to create an account

Creating your account is simple and fast!

## Step by step

1. Access www.yoursite.com
2. Click "Create Account"
3. Fill in:
   - Full name
   - Email
   - Password (minimum 8 characters)
4. Click "Register"
5. Confirm your email

## Questions?

If you have problems, contact:
- 📧 Email: support@yoursite.com
- 💬 Chat: Available 9am-6pm
```

**SEO:**

* **Slug**: `how-to-create-account`
* **Meta Description**: "Learn to create your account in 5 simple steps"
* **Tags**: create account, registration, signup

4. **Publish**

***

## 🤖 Integration with AI

AI agents use articles as knowledge base!

**How it works:**

```
Customer: How do I cancel my subscription?

🤖 AI:
- Searches Help Center
- Finds relevant article
- Summarizes response
- Sends complete article link

Response:
"To cancel, access My Account > Subscriptions 
and click 'Cancel'. More details here: 
[article link]"
```

**Improves AI:**
The more complete articles, the better AI responds!

***

## 📊 Metrics

Track performance:

### Views

```
📊 Top 5 Most Viewed Articles:
1. How to create account - 1.2k views
2. How to cancel - 890 views
3. Payment methods - 650 views
4. Tracking - 520 views
5. Change password - 480 views
```

### Usefulness Rate

After reading article, customer rates:

```
Was this article helpful?
👍 Yes (85%)  👎 No (15%)
```

### Ticket Reduction

```
📉 Tickets reduced: -40%
💰 Savings: 15h/week from team
```

***

## 💡 Best Practices

### Content

✅ **Be visual**: Use screenshots, GIFs, videos\
✅ **Step by step**: Break into numbered steps\
✅ **Simple language**: No technical jargon\
✅ **Practical examples**: Show real cases

### Organization

✅ **Clear categories**: Easy navigation\
✅ **Descriptive titles**: Customer knows what to expect\
✅ **Consistent tags**: Facilitates search\
✅ **Related articles**: Suggest readings

***

## 🚀 Next Steps

<CardGroup cols={2}>
  <Card title="AI Agents" icon="robot" href="/en/user-guide/ai-agents">
    Configure AI to use your articles
  </Card>

  <Card title="Reports" icon="chart-line" href="/en/user-guide/reports">
    Analyze Help Center usage
  </Card>
</CardGroup>