> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aifocus.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with Chatwoot

> Complete guide for new users on how to start using the Chatwoot platform

# 🚀 Getting Started with Chatwoot

Welcome to Chatwoot! This quick guide will help you get familiar with the platform, from first login to basic conversation management.

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## 1. Accessing the Platform

After installation and domain configuration, access Chatwoot through your browser:

* **With SSL (recommended)**: `https://chat.yourdomain.com`
* **Without SSL (local testing only)**: `http://YOUR-IP:3000`

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## 2. Creating Your First Admin Account

If this is your first time accessing the platform, you'll need to create an admin account:

1. On the login screen, click **"Create New Account"**
2. Fill in your company information (Account Name, Domain, etc.)
3. Create your admin user (Name, Email, Password)
4. If email service is configured, you'll receive a confirmation email. Click the link to activate your account.

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## 3. Interface Overview

Upon login, you'll see the main Chatwoot dashboard. The interface is intuitive and organized to facilitate support management:

* **Left Sidebar**: Quick access to Inboxes, Conversations, Contacts, Reports, Automations, and Settings
* **Center Area**: Displays conversation list or selected section content
* **Conversation Panel (when opening a conversation)**: Contact details, message history, agent information, and quick actions

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## 4. Creating Your First Inbox (Channel)

An Inbox is a communication channel (e.g., website chat, WhatsApp, Facebook) where you receive messages from your customers.

1. In the sidebar, click **"Inboxes"**
2. Click **"Add Inbox"**
3. Choose the type of channel you want to configure (e.g., Website, WhatsApp, Facebook, Email)
4. Follow specific instructions for each channel. For example, for a website chat, you'll receive a code to embed on your site
5. Assign agents to your new Inbox so they can start receiving and responding to conversations

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## 5. Managing Basic Conversations

* **View Conversations**: In the sidebar, click **"Conversations"** to see all interactions
* **Open a Conversation**: Click any conversation in the list to see history and respond
* **Reply**: Type your message in the text box at the bottom of the conversation panel and press Enter
* **Assign Agent/Team**: In the conversation panel, you can assign the conversation to a specific agent or team
* **Change Status**: Change conversation status (Open, Pending, Resolved) to organize your workflow

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## 6. Understanding Contacts

Chatwoot automatically creates a profile for each customer who interacts with you.

* **Access Contacts**: In the sidebar, click **"Contacts"**
* **Contact Details**: When clicking a contact, you'll see their conversation history, contact information, and custom attributes
* **Edit Contact**: You can add or edit contact information such as name, email, phone, and labels

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## Next Steps

Now that you have an overview, explore the other sections of this guide to deepen your knowledge:

* [**Inboxes Guide**](/en/user-guide/inboxes): Configure all communication channels
* [**Conversations Guide**](/en/user-guide/conversations): Advanced interaction management
* [**Funnels Guide**](/en/user-guide/funnels): Use the funnel system to optimize your processes
* [**API Reference**](/en/api-reference/introduction): For developers who want to integrate and extend the platform